Mary, The Fernands family had an absolutely wonderful time ... everything went smoothly, they were more than pleased with their flights, accommodations, tours, drivers & service, and they couldn't thank me enough for helping make their dream vacation come true. Of course, I couldn't have done it without you and Palace Travel! I am very thankful Palace Travel joined PTANA, which is how I found you. Mary, you were prompt and professional in answering all my questions and concerns, and I will definitely recommend Palace Travel to my colleagues. Hopefully I will have many more African travels to plan for my clients in the future. And I hope to get back myself one day, too. Take care, Pattie Mitchell, ACC Travel Dreams Advisor - Professional Travel Agents of North America/PHL Chapter
Please forgive me for my delay in contacting you. The Guides were extremely knowledgeable, patient and professional. They were always early for our pickup times; they knew the plan and helped familiarize ourselves with what we needed to do when they weren’t around. They were rich with information about the history, animals, sights, politics, etc. They were truly a pleasure. The Hotels were very nice and the staff was hospitable. The restaurants were nice, with great atmospheres, delicious foods and a wide selection. The itinerary was jam packed with everything that we wanted to do. We saw and experienced so much that it was impossible to articulate the experience to others. It was an excellent diversity of tours, from museums, to Natural Wonders, to local villages, to big cities, to the bush! This was truly an experience of a lifetime and I will highly recommend it to others. We had a phenomenal time. THANK YOU VERY MUCH!!! …..and PLEASE THANK the Tour Guides.
I just wanted to take the time to say thank you to the staff of Palace Travel. From the beginning until my clients got back from Ghana you all made sure that I and my clients had the most up to date information as well understanding of the destination that my clients were traveling to. The experience with Palace Travel has been great. I look forward to booking my next trip to Africa with you. I booked a group through Palace Travel to Ghana this past winter and my 7 clients totally enjoyed their experience. The staff at Palace travel was very helpful in guiding me with hotels and what my clients were going to see and do while in Africa. Palace travel went above and beyond even when my clients decided to do their own thing when it came to getting visa and few almost did not get them when they did not follow the directions that were given. Palace Travel still helped my clients all the way through the process and assisted them in getting all of their visas. I am actually working on booking a trip to Senegal with those same clients for 2013. Overall I will work with them again and again look forward to the great customer service from start to finish. Jamal Guiden Prestige Travel
Hello Mary, Well, the team is off and maybe in Johannesburg by now. Thank you again for your help with the tickets. I wanted you to be able to follow what the team is doing in Africa so I will put the link to their blog in this email. http://mozambiquemission.blogspot.com/ Hope your day is Great! Sharon Olsen Laveen Baptist Church
Hi Palace Travel, Thank you so much for our wonderful tour of Ghana.... Our guide George and driver Sam did a wonderful job showing us all overGhana. The hotels were all great except for the brick tower at Chances Hotel in Ho.Luckily our guide George moved us to the Chalets in the other complex whichwas much better. Thanks again for a very memorable trip to Ghana. Regards, Greg and Neil New Zealand
I want to thank Palace Travel for our great trip to Ghana. The itinerary was so interesting, we learned so much about Ghana's history and culture. The hotels were fine. We especially liked our guide and driver, Ernest Nkansah and Samuel Minanor. They were so thoughtful and considerate of our needs. It was a pleasure to be with them. They are valuable assets to your company. Thanks again,