Terms and Conditions

Palace Travel – Terms & Conditions (Full, Updated February 2026) 

Terms and Conditions 

Please take a few minutes to review the following:
These terms and conditions govern the relationship between Palace Travel, inc. (“Palace Travel”) and you, the purchaser and/or passenger, and they apply to the tours and safaris as published on this website, as well as any brochures. No alterations to these terms and conditions may be made by any palace travel employee, authorized representative or agent, unless in writing by an officer of palace travel. 

All decisions and matters subject to Palace Travel’s discretion shall be made by an authorized officer of Palace Travel. 

Deposit & Final Payment

These terms apply to independent tours. Group tours have separate terms, which are tour-specific. To confirm a reservation the following deposit and final payment terms must be strictly adhered to and are required at the time of reservations. 

Deposit Due Per Person is $500 or 25% of the cost, whichever is greater. We reserve the right to request additional deposits as required by hotels and suppliers for peak periods, such as Christmas, Easter, Thanksgiving, and New Year. This will be communicated at time of confirmation of booking. Final payments are due at least 60 days before departure. Acceptable forms of payment are: check, money order, wire transfer, and major credit cards. 

Some international airfares have advance purchase and ticketing requirements, which will be communicated at the time of reservation. Additional payment to cover such costs will be requested in order to issue the tickets. Airline carriers impose penalties pursuant to fare rules, and for any changes to post-booking air reservations. Reservations received within 60 days of commencement of travel must be paid in full upon confirmation. Reservations received within 30 days of departure date may be subject to a non-refundable rush-booking fee of not less than $225 per person to cover additional expenses incurred in expediting booking. Tours requested within 15 days of the travel date will be confirmed subject to special handling requirements, cost, and payment conditions. 

Forms of Payment

Check, Money Order, American Express, Visa, Discover Card, MasterCard, or Bank Wire Transfer. 

Cancellation Penalties for Tour/Land Arrangement
These terms apply only to independent tours. Group tours have separate cancellation penalties, which are tour-specific. 

Single Room Policy and Shared Rooms for Single Participants
Due to intermittent shortages of accommodations on safari, a single room cannot always be guaranteed, even if paid for in advance. If single accommodations are not provided, an appropriate refund will be made upon your return. If you are traveling alone and wish to share accommodations, Palace Travel does not locate roommates on your behalf. 

Solo Travelers & Guaranteed Departures 

All tours require a minimum of two (2) confirmed travelers to qualify as a guaranteed departure. 

If only one (1) traveler is confirmed on a scheduled departure up to sixty (60) days prior to the departure date, the booking will be classified as a Solo Traveler booking, and Solo Traveler pricing may apply. 

The Solo Traveler rate is determined based on the itinerary and operational requirements and typically ranges from 1.6 to 1.7 times the per-person double-occupancy price. 

A Single Supplement applies only when a minimum of two (2) travelers are confirmed on the same departure and provides single-occupancy accommodation while retaining standard group pricing. 

If at least one additional traveler confirms for the same departure prior to final confirmation, the Solo Traveler rate will no longer apply, and pricing will revert to standard per-person double-occupancy pricing, with an optional Single Supplement if single accommodation is requested. 

By confirming a booking as a solo traveler, the traveler acknowledges and accepts these terms and any applicable pricing adjustments based on final group size. 

Last Updated: February 2026