Outstanding Customer Service

I am very happy to report that my clients and I had a great experience in Ghana, and we received excellent customer service from your staff. In my line of work, I use a lot of travel agencies and get different experiences. Your entire staff provided the best customer service I have ever experienced, and everyone was very excited about their job and making sure they went beyond the call of duty. I look forward to recommending this agency to my clients. I would like to recognize Richard Williams and Brandie Pratt for doing an outstanding job and going beyond the call of duty with the planning and execution of my group trip to Ghana. I hope they will be recognized for their valuable customer service. Thank you for your advice and all you did to make this trip of a lifetime for my clients, and I will never forget. I look forward to using your agency soon and referral to other agencies.
Cutomized Tour Of Ghana - (Fantastic Journeys) - Jan 15 ,2023

Freddie Johnson
A Wonderful Adventure

I just returned this afternoon from Accra and wanted you to know that we had a fabulous trip. Thank you again for planning our wonderful adventure. Unfortunately the Bakatue festival ended up not happening, but it did not matter at all! We were given plenty of alternative ways to spend our time.  The guides were most helpful and friendly as were the people in Accra. I’m happy to say my tour was all positive!

Jane Gutman
Enjoyed the Activities

I just wanted to thank you for all of your help planning our trip.  We had a great time in South Africa and really enjoyed the activities that you scheduled for us.  We truly had a great time and couldn’t have had this great experience without all of your help.

Maureen Zakutansky
Enjoyed Traveling

Hi Mary Najee had WONDERFUL time in Ghana.  He enjoyed traveling with the group and loved Ghana.  He says he wished he could have had more time there.  Thank you for all of your help.  Will be speaking with you soon. Maureen V. Johnson AAA Travel Sales Specialist Charlotte, N.C. Maureen V. Thomas

Maureen V. Thomas
Simply Amazing

I'm writing you from Ghana -- things are going well.  Today we had our naming ceremony which was completely amazing.  The people in our group have been very pleasant....no issues to report.  I've taken more pictures than Jesus has eyes, and spent more of Visa's money than I'd rather admit.  Our hotel was switched from Coconut Grove to the Elmina Bay Hotel --- I'm going to send you pictures, this place is amazing, simply amazing.  I'm extremely happy I took this trip.  I wouldn’t change anything for the world. Just letting you know... Love and blessing

Jeff Stern
Kindness & Understanding

Thank you so much for your kindness and understanding. I cannot begin to tell you how disappointed I am that I am not able to go on my trip. I was so looking forward to it. But I have to think about my health first. I am hoping and looking forward to traveling with Palace Travel in the future. Thank you again for the great customer service you have given to me under these unfortunate circumstances. I really look forward to planning a trip with your travel agency in the future. Please keep me on your mailing list. I will be in touch with you about the South Africa and Senegal trip in March after my recovery. Thank you again and I hope the trip is a success for everyone who will be going.

Marcia Thomas